Privacy Policy

Who We Are

pkrspine ("the Company", "we", "us", "our") operates the online casino and sports betting platform accessible at pkrspine.net, along with any associated mobile-optimised interfaces, sub-domains, and applications (collectively, "the Platform"). pkrspine acts as the Data Controller in respect of personal data collected through the Platform, meaning we determine the purposes and means by which your personal information is processed.

This Privacy Policy ("Policy") sets out, in clear and transparent terms, the personal data we collect from players and visitors, the lawful bases on which we process it, the third parties with whom it may be shared, how long we retain it, and the rights you hold in relation to it. This Policy applies to all users of the Platform, including registered players in Karachi, Lahore, Islamabad, Faisalabad, Rawalpindi, Multan, and all other cities and regions across Pakistan from which pkrspine is accessed.

By registering an account or continuing to use the pkrspine Platform, you acknowledge that you have read and understood this Policy. This Policy should be read alongside our Terms & Conditions and our Responsible Gaming Policy, both of which form part of the overall agreement between you and pkrspine.

Data We Collect

pkrspine collects personal data across several categories depending on the nature of your interaction with the Platform. The categories of data we collect are as follows:

We do not intentionally collect special category data (such as health information, racial or ethnic origin, or religious beliefs) unless you voluntarily provide such information in the context of a responsible gaming assessment or support request. Any such data is processed only for the specific purpose for which it was provided and is not retained beyond that purpose.

How We Collect Data

pkrspine collects personal data through the following principal means:

• Direct interactions: When you complete the registration form, submit KYC documents, make a deposit or withdrawal, contact our support team, or update your account preferences, you directly provide us with personal data.
• Automated technologies: As you navigate and use the Platform, we automatically collect Technical Data including your IP address, device identifiers, and behavioural data such as pages visited, time spent, and click patterns. This data is collected via cookies, server logs, and similar tracking technologies (see Clause 7 for full details).
• Payment processors: When you transact via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, or USDT TRC20, our payment processing partners share transaction confirmation data with pkrspine. We receive only the minimum information necessary to credit your account and maintain financial records.
• Identity verification providers: For KYC purposes, pkrspine may use third-party identity verification services that compare your submitted documents against official databases. These providers supply us with a verification result and confidence score.
• Publicly available sources: In limited circumstances related to fraud prevention or AML compliance, pkrspine may consult publicly available information sources to supplement the data you have provided.

How We Use Your Data

pkrspine uses the personal data it collects for the following clearly defined purposes:

• Account creation and management: To register your account, verify your identity, maintain your player profile, and process requests such as password resets, username changes, and account closures.
• Service delivery: To provide access to casino games, live dealer tables, sports betting markets, and all other Platform features you use as a registered player.
• Payment processing: To process deposits, validate withdrawal requests, prevent fraudulent transactions, and maintain accurate financial records as required by our licence obligations.
• KYC and regulatory compliance: To fulfil Know Your Customer (KYC) obligations, conduct anti-money laundering (AML) checks, and meet all requirements imposed by our international gaming licence authority.
• Responsible gaming: To monitor gaming behaviour, identify potential problem gambling indicators, implement player-requested limits, and enforce self-exclusion requests in accordance with our Responsible Gaming Policy.
• Customer support: To respond to enquiries, resolve disputes, process complaints, and maintain records of support interactions for quality assurance.
• Marketing communications: To send promotional offers, bonus notifications, and product updates to players who have opted in to receive such communications. You may opt out at any time via your account settings or by contacting support.
• Platform improvement: To analyse aggregated usage data, identify technical issues, test new features, and improve the overall user experience across the Platform.
• Security and fraud prevention: To detect and prevent unauthorised account access, identify suspicious betting patterns, investigate potential fraud, and protect the integrity of the Platform.

pkrspine will not use your personal data for any purpose materially different from those listed above without first notifying you and, where required by applicable law, obtaining your explicit consent.

Legal Bases for Processing

pkrspine processes your personal data only where a valid legal basis exists for doing so. The legal bases we rely on are as follows:

• Contractual necessity: The majority of our data processing is necessary to perform the contract we have with you as a registered player — i.e., to provide the gaming and betting services you have signed up for, process your payments, and maintain your account.
• Legal obligation: Certain processing activities are mandatory under our international gaming licence and applicable financial regulations — in particular, KYC identity verification, AML transaction monitoring, and data retention for audit purposes.
• Legitimate interests: pkrspine processes some data where we have a legitimate interest in doing so that is not overridden by your rights and interests — for example, security monitoring, fraud detection, and Platform analytics.
• Consent: Where we rely on consent as a legal basis — most commonly for marketing communications and non-essential cookies — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

Sharing Your Data

pkrspine does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. We share your data only in the following limited and controlled circumstances:

• Payment processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and USDT gateway operators receive the minimum personal and financial data necessary to process your transactions securely.
• Identity verification providers: Third-party KYC and age verification services receive copies of identity documents you submit solely for the purpose of confirming your identity and age.
• Game software providers: Casino game suppliers receive a unique anonymised player identifier (not your name or contact details) in order to deliver their games and calculate results. No directly identifiable data is shared with game studios.
• Regulatory and licensing authorities: pkrspine's licensing authority may require access to player records as part of routine compliance audits or specific investigations. We are legally obligated to cooperate with such requests.
• Law enforcement and legal process: We may disclose personal data to law enforcement agencies, courts, or other governmental authorities where required to do so by applicable law, court order, or to protect the rights, property, or safety of pkrspine, its players, or the public.
• Group companies and successors: In the event of a corporate restructuring, merger, acquisition, or sale of assets, your personal data may be transferred to a successor entity. We will notify you in advance of any such transfer and outline the options available to you.

All third parties with whom pkrspine shares personal data are contractually required to handle that data in accordance with applicable data protection standards and to use it only for the specific purpose for which it was shared.

Cookies & Tracking Technologies

pkrspine uses cookies and similar tracking technologies (including pixel tags, local storage objects, and session tokens) on the Platform. These technologies serve several distinct functions:

• Strictly necessary cookies: Required for the Platform to function — for example, to maintain your logged-in session, remember your language preference, and enable secure payment flows. These cannot be disabled without breaking core Platform functionality.
• Performance cookies: Collect aggregated, anonymised data about how players use the Platform — which pages are visited most, where errors occur, and how load times compare across regions. This data helps us improve the Platform.
• Functional cookies: Remember your preferences such as preferred payment method, table limits, and notification settings so you do not need to re-enter them on each visit.
• Analytics cookies: Used to understand aggregate player behaviour patterns across the Platform for internal reporting and service optimisation purposes.

pkrspine does not use third-party advertising cookies or permit external advertising networks to place cookies on the Platform. You may manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will affect your ability to use certain features of the Platform.

Data Security

pkrspine implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• TLS encryption for all data in transit between your device and pkrspine servers;
• AES-256 encryption for sensitive data stored at rest, including identity documents and financial records;
• Multi-factor authentication (MFA) for all administrative access to systems holding personal data;
• Regular penetration testing conducted by independent cybersecurity specialists;
• Role-based access controls ensuring that staff members can only access the personal data necessary for their specific function;
• Continuous security monitoring with automated alerting for anomalous access patterns;
• PCI-DSS compliant payment infrastructure for the processing of all financial data.

While pkrspine takes all reasonable precautions to protect your personal data, no system connected to the internet can be guaranteed to be completely secure. In the event of a personal data breach that poses a risk to your rights and freedoms, pkrspine will notify affected players without undue delay in accordance with our obligations under applicable data protection frameworks.

You also play an important role in protecting your own data. Please ensure you use a strong, unique password for your pkrspine account, enable two-factor authentication where available, and never share your login credentials with anyone else.

Data Retention

pkrspine retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, regulatory, accounting, or reporting requirements. Our principal retention periods are as follows:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with you as an individual. In some cases, anonymised aggregated data may be retained indefinitely for statistical and analytical purposes.

Your Rights

As a data subject, you hold a range of rights in relation to the personal data pkrspine holds about you. These rights are summarised below. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request". We will respond within 30 days of receiving your request.

• Right of Access: You may request a copy of all personal data pkrspine holds about you, along with information about how it is being used (commonly known as a Subject Access Request or SAR).
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it without undue delay.
• Right to Erasure: In certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected — you may request that we delete your personal data. Note that this right does not apply where we are legally obligated to retain the data.
• Right to Restriction: You may request that we restrict the processing of your personal data while a dispute about its accuracy or the lawfulness of its processing is resolved.
• Right to Data Portability: Where processing is based on consent or contractual necessity and is carried out by automated means, you may request that we provide your personal data in a structured, commonly used, and machine-readable format.
• Right to Object: You may object at any time to the processing of your personal data where that processing is based on legitimate interests, including profiling for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that occurred before the withdrawal.

Children & Minors

The pkrspine Platform is strictly intended for adults aged 21 years and above. pkrspine does not knowingly collect personal data from individuals under the age of 21. If you are under 21, you are not permitted to register an account or use any services offered on the Platform.

If pkrspine discovers that personal data has been collected from a person under the age of 21, we will immediately suspend the relevant account, delete or anonymise all associated personal data, and — where required by our regulatory obligations — report the matter to the relevant authority.

Parents and guardians are strongly encouraged to use parental control software and internet filtering tools to prevent minors from accessing online gambling platforms. If you believe a minor in your household may be attempting to access pkrspine, please contact our support team immediately at [email protected]. For additional guidance on protecting young people from online gambling harm, please visit our Responsible Gaming page.

Policy Updates & Contact

pkrspine reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, regulatory requirements, or business operations. When we make a material change to this Policy, we will update the "Last Updated" date at the top of this document and, where appropriate, notify registered players via email or an in-Platform notification.

We encourage you to review this Privacy Policy periodically to stay informed about how pkrspine is protecting your information. Your continued use of the Platform after any update constitutes your acknowledgement of the revised Policy.

Contact Us. For all privacy-related enquiries, data rights requests, or concerns about how pkrspine handles your personal data, please reach out to our Data Protection team through the following channels:

• Email: [email protected] — Subject: "Data Privacy Enquiry"
• Live Chat: Available 24/7 through the Platform